Comments on: Customer Development Interviews How-to: What You Should Be Learning

By: Lessons Learned in Customer Development « The Art of Living

Lessons Learned in Customer Development « The Art of Living — Wed, 18 Jan 2012 19:24:50 +0000

[...] Cindy Alvarez of Yammer/KissMetrics [...]

By: How to Structure (and get the most out of) Customer Development Interviews « The Art of Living

Wed, 18 Jan 2012 19:06:37 +0000

[...] few others have written about how they do interviews, so definitely check out Cindy Alvarez and Sachin Aggarwal’s thoughts on the [...]

By: Some valuable links to help with the customer discovery process « it depends . . .

Mon, 16 Jan 2012 02:50:27 +0000

[...] How to think about what you should be learning (and thus the questions . . . ) [...]

By: Quora

Quora — Tue, 03 Jan 2012 23:27:13 +0000

What are some great questions to ask stakeholders when seeking to better understand your target market while building a web product or set of features?…

The goal of a customer development interview is to understand the current process and the reasoning behind it. It can be accomplished with just 6 primary generic questions: * Please describe your process (people involved, location, tools used, etc) * W…

By: Women 2.0 - Founding Startups » Founder Labs 003: Week 5 with Zuhairah Scott

Thu, 10 Feb 2011 07:58:21 +0000

[...] Bottom Line: Customer Development is not about surveys, it’s about conversations.The guys at KISSmetrics break it down beautifully here. [...]

By: Quora

Quora — Tue, 01 Feb 2011 23:43:41 +0000

What are good resources for product managers conducting user or customer surveys/interviews?…

I am not sure exactly what you are trying to learn so I provided some practical resources on how to effectively instrument customer feedback in various situations: How to Prepare for Customer Development Interviews The Experience is the Product. Cindy …

By: » Hybrid Feedback is Stronger The Experience is the Product | Better product management and products

Thu, 26 Aug 2010 17:36:25 +0000

[...] can call and ask questions about their book exchange needs (see earlier post on “what you should be learning?”), or ask a couple people to go through your website while you watch over their shoulder or using [...]

By: Customer Development: a few tools and resources (or how to become an excellent stalker) « Made by Many

Fri, 13 Aug 2010 16:17:28 +0000

[...] impact on how useful these interviews are. Here is a template I’ve taken from Cindy’s blog: Snapshot from Cindy Alvarez's excellent [...]

By: UX for smart marketers: Get outside the building, and 3 more TIMA tips from user experience expert Abe Crystal | Frontline Results Marketing by Karl Sakas

Thu, 12 Aug 2010 03:53:12 +0000

[...] great session. Abe covered some theory but focused on real-world user experience (UX) examples and questions that we marketers can answer to improve our products. I’ll link to the handout and slides as soon as TIMA shares [...]

By: 12 Tips for Early Customer Development Interviews — giffconstable.com

12 Tips for Early Customer Development Interviews — giffconstable.com — Sat, 24 Jul 2010 17:33:30 +0000

[...] Addendum If you are interested in this topic, check out Cindy Alvarez’s posts on finding people and conducting interviews. [...]